The Balance Blog

Imagine this scenario: a card program migrates to a new platform over a weekend. By Monday morning, customer support lines are overwhelmed. Legitimate purchases are being declined and recurring payments are failing. Customers who rely on the card for their most important transactions suddenly can’t use it.

Within a business, money is constantly in motion. Contractors get paid, claims are settled, incentives are issued, vendors are reimbursed. In large organizations, that can mean thousands of transactions happening in the background every day.