Support Your Cardholders

Berkeley offers 24/7 white labelled support for all of your cardholders in English, French or Spanish. Cardholders access support through a variety of channels.

Cardholder Portal

  • Customize your cardholder portal with your own brand, colours, and images.

    Branding and colours can be mapped to elements comprising the Login, Dashboard, Portal Tabs.
  • Provide your cardholders with full access to their account information.

    Cardholders can check their balance, transaction history, and profile information through a branded portal.

Interactive Voice Response (IVR)

Service cardholders through automated phone prompts. Cardholders can retrieve their PIN, activate, check their balance through this services.

  • Automated
  • Available 24/7
  • No Hold Times

Live Agent

Call center support through the number on the back of the card. Cardholders can check balances, reset PINs, replace cards, or update cardholder info.

  • 24/7 Support
  • Real Support Agents
  • Personalized Support

Knowledge Base

An online resource base to access quick answers to simple questions, with the ability to start a ticket with the email support team from inside the Knowledge Base.

  • Available 24/7
  • Online Resource
  • Quick Answers

Ready to Offer Support to Your Cardholders? Start today.

Berkeley Payments provides the fastest way to launch white labelled financial products, with payments tools that make it easy to scale.