Berkeley offers 24/7 white labelled support for all of your cardholders in English, French or Spanish. Cardholders access support through a variety of channels.
Service cardholders through automated phone prompts. Cardholders can retrieve their PIN, activate, check their balance through this services.
Call center support through the number on the back of the card. Cardholders can check balances, reset PINs, replace cards, or update cardholder info.
An online resource base to access quick answers to simple questions, with the ability to start a ticket with the email support team from inside the Knowledge Base.